So why the voodoo with CC products? This is something they should be able to solve.
Reason 1: Any other software on the planet (Including PS cs6) install just fine, no problems, don't crash etc. Scorched Earth is something I'm holding on to as a last resort. I feel like I'm being passed around like a hot potato. So they want me to start all over again?Īlso the case numbers don't even match. Visit us at Adobe Support to find more self-help, troubleshooting, and learning Sure to share your case number with us so that we can help you more You need to work with an Adobe Customer Care professional again, please visit The robot says my case is "closed".WHAT? How can I be closed if the solution doesn't work?Īpologies, but this is an automated email account. Not sure if that was via you or the result of next-level support from live-chat.Īnyway, it would seem via that route that I cannot communicate two-ways because it's an automated robot system. Steve I received an email yesterday to download amtlib.dll and replace it and check my permissions again, it didn't work.
Please just make your product work properly and tell me how to get back to what I need to do with it. Your usual responses do not work for whatever reason. Please read what I wrote about what I did and don't ask me redundant questions. I am BEGGING YOU, I implore you.do not address me like a n00b or like you're following a script. So now you know everything I've been through. Tried to log back in to support in the link given in the email to me, and it sent me on a "enter your password" endless loop. When they asked me to reboot, I did, and they were gone, no way to get them back evidently with the software they put on the computer. I contacted chat support from Adobe and let them have their way with my computer, and watched them for 2 hours do everything I already did, and a whole lot slower. Yes, I've rebooted.ĭid a run of your "Obliterate all Adobe software" utility and reinstalled after that, didn't work.Įnabled Guest Account, restored "Everyone" to relevant folders. Hey, it worked! For one day.įound instructions to fix permissions and change search option on this site.
Uninstall Photoshop and reinstall photoshop. Tons of memory and GPU power.įirst move as a total N00b.follow instructions. Okay, I'm on Windows 7 and the only product I'm currently interested in is Photoshop CC.2018.